Privacy Policy
This notice explains how Neugens Solution, operating StoreLink, collects, uses, discloses, stores and protects personal data in connection with this website and our commercial activities.
1. Who we are
StoreLink is operated by Neugens Solution (Registration No. 202503301282 / AS0504872-V), Malaysia. In this notice, “StoreLink”, “we”, “us” and “our” refer to Neugens Solution.
2. Scope
This notice applies to visitors, partnership applicants, merchants, brand owners, business representatives and other individuals who communicate with StoreLink or use our website and related services.
3. Data we may collect
We may collect names, identification and contact details, WhatsApp number, email address, company or brand information, product category, existing sales channels, advertising activity, website platform, sales range, enquiry records, technical logs, device information and other information voluntarily provided to us.
4. How data is collected
Data may be collected through website forms, WhatsApp, email, calls, meetings, partnership onboarding, platform usage, cookies, server logs, merchant records and information supplied by an authorised representative of your business.
5. Purposes of processing
We process data to respond to enquiries, assess partnership eligibility, perform due diligence, prepare proposals and agreements, onboard and support partners, operate and secure commerce systems, provide technical support, process transactions, improve our services, maintain records, prevent misuse and comply with legal obligations.
6. Notice and choice
Providing information is generally voluntary. However, if information marked as required is not supplied, we may be unable to assess an application, respond fully, enter into a partnership or provide the requested services.
7. Disclosure
We may disclose relevant data to our personnel, professional advisers, infrastructure, cloud, database, authentication, analytics, communications, payment, shipping and security providers, and to authorities where required by law. We do not sell personal data.
8. WhatsApp and third parties
Our forms may prepare and send your information through WhatsApp at your request. Your use of WhatsApp and other third-party services is also governed by their own privacy terms. Some providers may process data outside Malaysia, subject to applicable safeguards and law.
9. Security
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the data. No internet transmission or storage system can be guaranteed completely secure, and users should protect their own devices, accounts and credentials.
10. Retention
We retain information only for as long as reasonably necessary for the stated purposes, an active or prospective partnership, dispute management, accounting, security and legal obligations. Data that is no longer required may be deleted, anonymised or securely archived.
11. Access and correction
Subject to applicable law, you may request access to or correction of your personal data, withdraw consent where applicable, or ask questions about our processing. Certain information may need to be retained where required for legal, contractual, fraud-prevention or record-keeping purposes.
12. Cookies and logs
We may use essential cookies, analytics and technical logs to operate the site, understand performance, remember preferences and protect against misuse. Browser settings may be used to restrict cookies, although some functions may then be limited.
13. Updates and law
This notice is intended to support compliance with Malaysia’s Personal Data Protection Act 2010 and applicable amendments. We may update it as our services or legal requirements change. The latest version published here applies from its publication date.
14. Contact
Privacy questions and requests may be submitted through the StoreLink Contact page. We may need to verify your identity and authority before acting on a request.